Refund policy

Last updated: 10 November 2026

The short version

• The €8.99 founding deposit is refunded whenever you ask, for any reason, until it is credited to your first Founders month.
• Digital content (such as a pattern PDF export): full refund within 14 days if you haven't downloaded or exported it yet. Once you download or export after agreeing to immediate access, the purchase is final, except for faults.
• Paid plans: withdraw within 14 days and pay only for the days you used. You can cancel at any time.
• Founders: once you redeem your single-use pattern code or export a pattern with the second box ticked, and we have confirmed that by email, your first month is final, except for faults. Later months: cancel any time. How this works
• Faulty or not as described: we'll fix it first; if we can't within a reasonable time, you get a refund or a price reduction. This legal guarantee always applies.
• Withdraw online with the button below: no account needed, and you get the acknowledgement of receipt straight away. Or write to help@yuniyarn.com. We send approved refunds within 14 days, to the card you paid with, with no fees.

Withdraw from contract here

The €8.99 founding deposit

• The deposit reserves a Founders spot. It is the Founders price and is credited to your first Founders month when the Founders plan starts.
• Before it is credited: full refund of €8.99 at any time, no reason needed. You keep any access that does not need a paid plan, or leave, as you prefer.
• After it is credited: it has become the payment for your first Founders month, and the rules for paid plans below apply.
• If the Founders plan does not start: we refund every deposit on our own, within 14 days of telling you. You don't need to ask.
• Founder spots: if you get a refund for a Founder spot, your Founder spot is retired for good. It is never given to anyone else and the spot is not refilled.

Your 14-day right of withdrawal

• If you are a consumer, you can withdraw from a purchase within 14 days without giving a reason (articles 52 to 59 of the Italian Consumer Code, from EU Directive 2011/83). The 14 days start on the day you buy.
• Digital content (for example a pattern PDF export): at checkout you tick a box agreeing that access starts straight away and confirming that you lose the right of withdrawal once the download or export begins (article 59(1)(o)). We confirm this by email. After that, the right of withdrawal no longer applies to that content. If you haven't downloaded or exported yet, or we didn't send the confirmation, the 14 days still apply.
• Paid plans (subscriptions): at checkout you agree that the plan starts straight away. If you withdraw within the 14 days, we refund the payment minus the days you already had, worked out day by day (article 57(3)). A Founder spot is the first month of the Founders plan, so the same rule applies to it.
• After the 14 days, a paid plan can be cancelled at any time. It then ends at the end of the period you have paid for, and that period is not refunded unless something was faulty.

Founders: your pattern code and your first month

• A Founder spot is the first month of the Founders plan (Yuni Studio at the Founder price, €8.99 a month for life). At checkout you tick a box so the plan starts straight away; if you withdraw within 14 days, you pay only for the days you used.
• Your Founder spot comes with a single-use pattern code: it makes your one-of-one Founder Pattern. It works once, only with your own Founder key on your device, and can't be passed on. Pattern codes you get as rewards work the same way.
• Before you redeem the code, or before your first pattern export inside the 14 days, you tick a second box: "I want access straight away. I understand that I lose my 14-day right of withdrawal once the download or export has started and Yuni has confirmed this to me by email." It is never ticked for you, and the button stays off until you tick it. We keep the time and the exact wording you agreed to.
• Once you have redeemed the code or exported a pattern with that box ticked, and we have confirmed it to you by email, your first month can't be refunded, except if something is faulty or not as described. You can still cancel any time and keep Studio until the month ends.
• We confirm your choice by email. If we haven't sent you that confirmation, your 14-day right of withdrawal still applies to your first month.
• Later months: cancel any time; the plan runs to the end of the month you paid for.
• The sample PDF (with a Yuni watermark) is not a purchase and changes nothing here.

When you get a refund

We refund without discussion when:

• you ask for your founding deposit back before it is credited;
• you ask within 14 days of buying digital content and have not downloaded or exported it;
• you withdraw from a paid plan within 14 days (minus the days used);
• you were charged twice for the same thing (we refund the duplicate);
• something is faulty or not as described and we can't fix it within a reasonable time, or the fault is serious (refund or price reduction, depending on the fault).

If something is faulty

If a pattern, PDF export or feature you paid for is faulty or not as described, we'll fix it first; if we can't within a reasonable time, you get a refund or a price reduction. The fix costs you nothing and we try to make it as easy as possible for you, for example by re-exporting your PDF. If the fault is serious, you can ask for a refund straight away (legal guarantee of conformity, articles 135-octies and following of the Italian Consumer Code, from EU Directive 2019/770).

Our support assistant, Yuni Care, helps first: she tries to reproduce the problem, suggests a workaround or a new export, and passes bugs to us. Refund decisions follow the rules on this page.

When we may refuse a refund

• Digital content you downloaded or exported after agreeing to immediate access and confirming you lose the right of withdrawal, unless it is faulty.
• Your first Founders month after you redeemed your pattern code or exported a pattern with the second box ticked and we confirmed it by email, unless something is faulty.
• A change of mind after the 14 days.
• Abuse, for example repeatedly buying, downloading and asking for refunds; a chargeback for something you received and used; sharing or selling your access code; or other breaches of the Terms of Service.

If you open a chargeback with your bank, we pause the refund request until the bank decides, so you aren't paid twice. A refusal never overrides the rights the law gives you: the legal guarantee for faulty or non-conforming digital content (articles 135-octies and following of the Italian Consumer Code) and your right of withdrawal where it applies always remain.

How to ask for a refund

To withdraw online: Withdraw from contract here. Fill in your name, the purchase and your email, then press "Confirm withdrawal". You don't need an account, and you see the acknowledgement of receipt, with the date and time, straight away; we also send it to you by email.

Or by email:

1. Email help@yuniyarn.com with the subject "Refund" (or "Withdrawal").
2. Tell us the name and email you used to pay, roughly when you paid, and what it was for (for example "founding deposit"). The Stripe receipt number helps but isn't required.
3. For the deposit or a withdrawal, a clear sentence such as "I want my deposit back" is enough; you don't have to explain why. For a fault, tell us briefly what went wrong.

You may also use this model withdrawal form (optional):

How long it takes

• A withdrawal sent with the online form is acknowledged straight away on screen, and by email. For other requests we aim to confirm we received them within 2 working days.
• A person decides each request using the rules above. We send an approved refund within 14 days of receiving your request, using the same payment method you used (through Stripe), unless you clearly agree to another one. There are no fees.
• Your bank usually shows the money 5 to 10 working days after we send it. If it hasn't arrived after that, write to us and we will send you the Stripe refund reference.

Questions

Anything unclear? Write to help@yuniyarn.com. Your other rights are in the Terms of Service, and how we handle your data is in the Privacy notice.

Who runs Yuni

Yuni - Crochet Patterns is provided by Nivation Solutions (Matteo Taroni), who handles refunds and withdrawals.

Email: help@yuniyarn.com

Postal address: [TODO: postal address of the provider - Matteo to supply]

Also read: Terms of Service Cookies Privacy notice Withdraw from contract here

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